New Program Launch: Spare Part Resolution

Assignment

Define, develop & document an equipment spare part resolution
process for a major North American automotive manufacturer.

Results

Successfully implemented & fine-tuned a customized spare part resolution process that quickly achieved 90% resolution.

Challenge/Tasks

  • Develop a standardized process to resolve machine tool Original Equipment Manufacturers spare parts & component issues.
  • Facilitate engagement between multiple OEMs' (100+) & customers' (5) program launches with 8,000+ set-up issues.
  • Provide bill of material, drawings & part ID corrections.
  • Ensure proper documentation is gathered, updated and delivered to end customers' Indirect & Engineering Departments.
  • Facility conference calls, Skype meetings for multiple customer & OEM engaged in resolution activities.
  • Provide customers' Sr. Leadership with detailed progress reports & timing for each new program launch.
Download Case Study